Dennis I have been extremely satisfied with the claims handling and service from your adjusters and service response from your management. Your adjusters do a great job and keep me well informed!
I have worked with many different Third Party Administrators and I must say that ACS has been the best third party administrator I have ever dealt with.
I just wanted to let you know I think ACS and, specifically, Sherry are doing a FANTASTIC job! Your team has truly gone out of its way to accommodate requests we have, provide support, and embrace technology with working to incorporate online entry and discussion of reporting options and our needs.
I am sure you had confidence in your team and more than deserved the RFP award; however, I think gratitude and recognition are important in business relationships. With that, I just wanted to take a moment to say THANK YOU and to let you know as someone who is used to working with WC on a large scale basis which is always a challenge, I am impressed and pleased with the service and support we are receiving and look forward to a very productive relationship along with positive financial impacts on the County program for Workman’s Comp as a self-insured organization!
ACS’s services were engaged to assist with a significant log of prolonged and difficult Workers’ Compensation claims.
Because of the quality of their work, we have been able to close the vast majority of these claims.
ACS’s management and personnel have always been knowledgeable and professional. They have always responded to any requests we make, and are consistent with the quality of their work. ACS is well resourced for claims administration as they possess both medical and adjusting expertise. I would highly recommend their services.
“You all made my job easier – I never had to ask more than once for anything, nor did I really have to direct the files – the ACS reps were always right on top of the files, again, making my interaction minimal. It was always greatly appreciated. “
If you remember, I told you that your letter to claimant attorney was probably the best I’ve ever seen. My supervisor reviewed my file while I was out, and he noted in the file “that was a great letter by the TPA making a specific order as we directed. In fact, that’s the best offer letter I have seen from a TPA”. Our team has thousands of files, and I think this is the first time I’ve ever seen a statement like that from my supervisor. You really did a great job on this case – I know my job is to push and assist in moving the file forward, but without your assistance in driving this case, settlement would not have been achieved. My job in Excess would be so much easier (always my goal!) if we worked with file handlers like you – I do have to say that you, and the other reps I work with at ACS are professional, effective, and just the best I work with. I really enjoy working with every one of you.
Dennis McKendry and his staff are experienced, competent professionals. The files are handled quickly and decisively. An immediate assessment of the value of the file is performed with an eye towards closing the file at every step.
“…it is a joy to work with the people at ACS. They handle cases swiftly, efficiently and aggressively. I commend ACS highly to your organization.”
“If I have the opportunity to review a file that has been investigated by ACS, the depth of investigation reflects the extensive litigation experience enjoyed by Dennis’ group. As an attorney, one of the qualities I value most is a claims representative who compensates for the built-in problems in workers’ compensation cases by working harder, being smarter and being more creative than the opponent. The ACS representatives have those qualities.”
“Above all, the people at ACS are consummate professionals… ACS has impeccable standards of preparation.”