All posts by Karen McKendry

If you remember, I told you that your letter to claimant attorney was probably the best I’ve ever seen.

If you remember, I told you that your letter to claimant attorney was probably the best I’ve ever seen. My supervisor reviewed my file while I was out, and he noted in the file “that was a great letter by the TPA making a specific order as we directed. In fact, that’s the best offer letter I have seen from a TPA”. Our team has thousands of files, and I think this is the first time I’ve ever seen a statement like that from my supervisor. You really did a great job on this case – I know my job is to push and assist in moving the file forward, but without your assistance in driving this case, settlement would not have been achieved. My job in Excess would be so much easier (always my goal!) if we worked with file handlers like you – I do have to say that you, and the other reps I work with at ACS are professional, effective, and just the best I work with. I really enjoy working with every one of you.